Delivery and collection

Check options for your destination

When requesting delivery, provide your district and a working contact number. We check the options for your item and destination. Selecting a district on the form does not confirm delivery coverage or availability.

Before payment, we confirm availability, the final item price, delivery or collection arrangements, any delivery or handling fees, timing and any warranty in writing. Review and accept these details before proceeding; ask if anything is unclear.

Collection by arrangement

If you prefer collection, ask us to confirm a collection point, contact person and suitable time in writing. This website does not provide a walk-in collection address. Do not travel to collect an item until the location and readiness have been confirmed.

Timing and progress

Delivery or collection timing depends on the confirmed item, sourcing and destination. The website does not promise same-day delivery or a fixed nationwide timetable. If arrangements change, contact us to review the updated options before proceeding.

Use the order tracking page with your request reference to view the recorded status. A status update is not a live courier location or a guaranteed arrival time. Contact us if you need a clearer update.

When an item arrives or arrangements fail

Check that the item matches the written description and note any visible damage or missing items. Contact us with your reference and details of a problem so we can review it. If you cannot receive or collect the item as arranged, tell us so alternative arrangements and any proposed costs can be discussed.

Returns, cancellation requests and delivery problems are reviewed with the written terms and applicable rights. Nothing in this policy limits your rights or remedies under applicable law.